Privacy Policy homi69 – Your Data Security Is Our Priority

1. Introduction

Welcome to homi69, Malaysia's leading online casino platform. This Privacy Policy is designed to clearly and transparently explain how homi69 ("we", "Platform") collects, uses, stores, discloses, and protects your personal information as a registered user or member at homi69.pro.

We understand that your trust is the most valuable asset we safeguard. When you register, log in, or use any homi69 service, you entrust us with some of your personal information. We take this responsibility seriously and are committed to ensuring your privacy is protected at all times.

This Privacy Policy should be read together with the homi69 Terms and Conditions. By using this platform, you agree to the data processing practices described in this document. If you do not agree, please discontinue use of the platform and contact us for further action.

2. Information We Collect

Homi69 collects various categories of information to enable us to provide a secure, personalised, and high-quality service to every member. Data is collected directly from you and automatically as you use our platform.

2.1 Information You Provide Directly

• Identity Information: Full name as per identity card (MyKad), date of birth, identity card number.
• Contact Information: Email address, mobile phone number, residential address.
• Financial Information: Bank account number, bank name, digital wallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay).
• Verification Documents: MyKad copy, proof of address (utility bill), and other required KYC documents.
• Account Information: Your username, password (encrypted), personal preferences and settings.

2.2 Information Collected Automatically

• Technical Data: IP address, web browser type, operating system, screen resolution, time zone.
• Usage Data: Pages visited, session duration, games played, betting history and transactions.
• Device Data: Unique device identifier, device model, network information.
• Cookie Data: Session information, user preferences, and analytics data collected via cookies.

3. How We Use Your Data

Every piece of information we collect has a clear, lawful purpose. homi69 uses your personal data solely for the following stated purposes and nothing beyond that:

3.1 Service Operations

Your information is used to process account registration, verify identity through KYC, process deposits and withdrawals via local banks and Malaysian digital wallets, and provide access to all games and services on the homi69 platform. Without this information, we cannot deliver services securely or meet regulatory compliance requirements.

3.2 Security & Fraud Prevention

Technical data and transaction history are used by homi69's security systems to detect and prevent fraudulent activity, unauthorised access, money laundering, and platform abuse. Our systems monitor unusual activity patterns in real time to protect your account and the overall integrity of the platform.

3.3 Communication & Support

Your contact information is used to send transaction notifications, important security alerts, service terms updates, and responses to customer support enquiries. You can manage your marketing communication preferences in your account settings at any time.

3.4 Continuous Improvement

Anonymised usage data helps us understand how members interact with the platform, identify areas for improvement, and develop better new features. This analysis is performed on aggregated data without identifying specific individuals.

3.5 Legal Compliance

Homi69 is required by law to retain financial transaction records and identity verification information for specific periods as prescribed by anti-money laundering regulations and applicable regulatory reporting requirements in Malaysia.

4. Information Sharing

Homi69 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited circumstances in which we may share your information with trusted parties:

4.1 Integrated Service Providers

Homi69 works with trusted third-party service providers to ensure the platform operates smoothly. These include payment gateway providers integrated with Malaysia's banking system, licensed game providers, customer support platforms, and analytics services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

4.2 Legal Requirements

We may disclose your information to government authorities, law enforcement bodies, or judicial tribunals when required by Malaysian law, a valid court order, or in the context of financial crime investigations requiring platform cooperation. In such situations, homi69 discloses only the minimum information necessary.

5. Data Security

Homi69 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is protected against both internal and external threats. The key security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and homi69's servers are encrypted using the latest TLS protocol, making data unreadable to any unauthorised party.
• Two-Factor Authentication (2FA): We provide a 2FA feature as an added layer of protection for your account, reducing the risk of unauthorised access even if your password has been compromised.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Tiered Access Control: Member data is accessible only to staff with specific role-based authorisation, with all access logged and monitored.
• Independent Security Audit: Our security systems and procedures are regularly audited by certified independent cybersecurity experts to identify and address any existing vulnerabilities.
• Regular Data Backups: Your data is automatically backed up to a secure, separate location, ensuring no information is lost in the event of any technical emergency.

While we take all reasonable steps to protect your data, no data transmission or storage system can be guaranteed 100% secure. We therefore encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

6. Cookies & Tracking Technologies

Homi69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform (most frequently visited pages, time spent) to help us improve the user experience.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings so you do not have to reconfigure them each time you log in.
• Analytics Cookies: Used to understand aggregate usage trends, helping us make data-driven decisions to improve the platform.

6.2 Cookie Management

You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling essential cookies may affect your ability to log in and use certain features of the homi69 platform.

7. Your Rights

As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal information held by homi69:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted through your account settings or by contacting the homi69 customer support team. We will process your request within a reasonable timeframe.

7.2 Right of Rectification

If you find that any personal information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. You can update most basic profile information directly through your account settings, while changes to sensitive details such as name and date of birth require an additional verification process.

7.3 Right of Erasure

You may request the deletion of your account and personal data. However, homi69 may be required to retain certain financial and transaction records for a period stipulated by anti-money laundering laws and regulatory compliance requirements, even after your account is closed.

7.4 Right to Withdraw Consent

For data processing activities based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal. Communication preferences can be managed through your account profile settings.

8. Data Retention Period

Homi69 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active and in good standing.
• Financial Transaction Records: Retained for a minimum of seven years from the transaction date in accordance with Malaysian financial regulatory requirements.
• KYC Documents: Retained for a minimum of five years after the end of the business relationship, as required by the Anti-Money Laundering and Anti-Terrorism Financing Act 2001.
• Security Log: Retained for 90 days for security investigation and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the designated retention period has expired and there is no legal requirement to retain it, your data will be securely deleted or anonymised in accordance with our standard procedures.

9. Changes to the Privacy Policy

Homi69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, updated legal requirements, or improvements in how we protect your information.

Any material changes to this policy will be communicated to you via in-platform notification or email to your registered address at least seven days before the changes take effect. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Your continued use of the homi69 platform after changes to this policy take effect signifies your acceptance of the latest version of this Privacy Policy. If you disagree with the changes made, you have the right to close your account before the effective date.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how homi69 handles your personal data, do not hesitate to contact us. Our data protection team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly within the homi69 platform — the fastest way to get an immediate response
• Email: [email protected] — for written enquiries and official requests
• FAQ: Browse the FAQ us for quick answers to frequently asked questions